Terms of Service

1. Access to the Services.
   Upon mutual execution, each Order Form shall be incorporated into and form a part of the Agreement. For each Order Form, subject to Customer’s compliance with the terms of this Agreement (including any limitations and restrictions set forth on the applicable Order Form), Parallel grants Customer a nonexclusive, limited, personal, non-sub-licensable, non-transferable right to access and use the Services described in such Order Form during the term set forth in such Order Form. Customer may only use the Services for its internal business purposes and only in accordance with Parallel’s applicable official user documentation (the “Documentation”).

2. Implementation.
   Subject to Customer’s compliance with the terms of this Agreement (including any limitations and restrictions set forth on the applicable Order Form), Parallel agrees to use commercially reasonable efforts to provide standard implementation services for the Services only if and to the extent such assistance is set forth on such Order Form (“Implementation Services”). If Parallel provides Implementation Services in excess of any agreed-upon hours estimate, or if Parallel otherwise provides additional services beyond those agreed in an Order Form, Customer will pay Parallel at its then-current hourly rates for consultation.

3. Professional Services.
   Subject to Customer’s compliance with the terms of this Agreement (including any limitations and restrictions set forth on the applicable Order Form), Parallel agrees to provide any professional services described in such Order Form (“Professional Services”).

4. Fees; Payment.
   Customer shall pay Parallel the applicable fees as set forth in each Order Form (the “Fees”). Customer shall provide Parallel with valid and updated credit card information. Customer authorizes Parallel to charge such credit card for all Services listed in the Order Form for the initial term and any renewal term(s) as set forth in the section titled “Term; Termination.” Such charges shall be made in advance, either monthly or in accordance with any different billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, Parallel will invoice Customer in advance and otherwise in accordance with the relevant Order Form. Payments will be payable in U.S. dollars and are due within thirty (30) days from the invoice date (if applicable). Parallel currently uses Stripe as its third-party service payment processor, and, by using the Services, Customer agrees to be bound by Stripe’s Services Agreement, available at https://stripe.com/us/legal. Past due invoices are subject to interest on any outstanding balance of the lesser of 1.5% per month or the maximum amount permitted by law. Customer shall be responsible for all taxes associated with the Services (excluding taxes based on Parallel’s net income). All Fees paid are non-refundable and are not subject to set-off. Parallel reserves the rights to increase the Fees by 10% upon each renewal of the term of the Order Form.

5. Customer Intellectual Property and Data.
   For purposes of this Agreement, “Customer Data” shall mean any data, information, or other material provided, uploaded, or submitted by Customer to the Services and all data generated therefrom (except as otherwise set forth in this Agreement). Customer shall retain all right, title, and interest in and to the Customer Data, including all intellectual property rights therein. Customer acknowledges and agrees that Parallel may use and display Customer Data to provide the Services and perform this Agreement.

6. Parallel Intellectual Property.
   Parallel retains all right, title, and interest in and to the Services, including software, products, and intellectual property created or provided by Parallel. No rights or licenses are granted except as expressly set forth in this Agreement.

7. Customer Responsibilities.
   Customer shall use the Services in compliance with this Agreement and all applicable laws. Customer shall ensure that Customer Data does not include sensitive data categories such as financial details, health information, or personal data of children under 16.

8. Confidentiality.
   Both parties agree to maintain the confidentiality of proprietary business information shared under this Agreement.

9. Third-Party Services.
   Parallel may operate Services using APIs and third-party integrations. Parallel is not responsible for the operation or availability of these third-party services.

10. Term; Termination.

• The Agreement begins on the date of the first Order Form and remains active until the expiration of the last active Order Form.

• Unless otherwise stated in the Order Form, agreements automatically renew unless either party provides notice of non-renewal at least 10 days before the end of the term.

• Customers on a 12-month agreement may opt out with 30-day notice.

• Parallel may suspend access if an account is more than 60 days past due.

11. Indemnification.
    Each party shall defend and indemnify the other against claims arising from their respective obligations under this Agreement.

12. Warranty; Disclaimer.
    Parallel provides Services on an "as-is" basis without warranties beyond those expressly stated.

13. Limitation of Liability.
    Neither party shall be liable for indirect, incidental, or consequential damages exceeding the Fees paid by Customer in the prior 12 months.

14. How to Contact Parallel.
    For questions or concerns, contact Parallel at:

• Email: renato@getparallel.com

• Phone: 385-549-4032

• Business Address: 2701 North Thanksgiving Way, Suite 100, Lehi, UT

• Website: getparallel.com

15. Refund, Cancellation, and Fulfillment Policies.

• Refund Policy: Fees are non-refundable unless otherwise stated in the Order Form. Customers must dispute charges within 7 days of the charge date.

• Cancellation Policy: Customers on a 12-month agreement may opt out with 30 days' notice before renewal.

• Fulfillment Policy: Services are activated upon payment, with implementation timelines as stated in the Order Form.

16. Privacy Policy.
    Parallel’s privacy policy regarding data collection, processing, and usage will be provided separately.

17. Promotional and Trial Terms.
    Details of free trials or promotional discounts will be clearly outlined when applicable. Customers will be charged at standard rates unless they cancel before the trial ends.

18. Miscellaneous.

• Assignment: Parallel may assign its rights in the event of a sale, merger, or acquisition.

• Governing Law: This Agreement is governed by the laws of Utah, with disputes resolved via binding arbitration in Salt Lake City under JAMS rules.

• Force Majeure: Neither party shall be liable for failures due to unforeseen circumstances beyond their control.