Terms of Service

IMPORTANT — PLEASE READ CAREFULLY. By creating an account, clicking “I Agree,” or otherwise accessing or using the Services (as defined below), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (this “Agreement”) with Get Parallel, Inc. (“Parallel,” “we,” “us,” or “our”). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case “Customer” refers to such entity.

If you do not agree to these terms, do not create an account or use the Services.

If you have separately executed an Order Form with Parallel, the terms of that Order Form and any applicable Master Services Agreement will control to the extent they conflict with this Agreement.

1. Definitions

“Authorized Users” means the individuals authorized by Customer to access and use the Services under Customer’s account.

“Customer Data” means any data, information, or other material provided, uploaded, or submitted by Customer or its Authorized Users to the Services, including but not limited to financial data, revenue metrics, expense data, headcount information, employee compensation data, and data imported from Third-Party Integrations.

“Documentation” means Parallel’s official user guides, help center articles, and other documentation made available at getparallel.com or within the Services.

“Fees” means the subscription fees and any other charges for the Services as set forth on the applicable pricing page or Order Form.

“Order Form” means a separate written or electronic order form executed between Customer and Parallel that references this Agreement and sets forth additional terms, including pricing, subscription term, and scope of Services.

“Services” means Parallel’s cloud-based financial planning and analysis software platform, including any associated AI-powered features, and any updates or enhancements thereto.

“Subscription Term” means the period during which Customer is authorized to access and use the Services, as specified at checkout or in the applicable Order Form.

“Third-Party Integrations” means third-party applications, services, or data sources that Customer connects to the Services, including but not limited to accounting software (e.g., QuickBooks, Xero) and other financial data providers.

2. Account Registration and Access

2.1 Account Creation

To use the Services, Customer must create an account by providing a valid email address and authenticating via passwordless login (email magic link) or Google authentication. Customer agrees to provide accurate and complete information during registration and to keep such information current.

2.2 Account Security

Customer is responsible for maintaining the security of its account credentials and for all activity that occurs under its account. Customer shall immediately notify Parallel at legal@getparallel.com if Customer becomes aware of any unauthorized access to or use of its account.

2.3 Authorized Users

Customer may permit its employees and authorized contractors to access and use the Services as Authorized Users, subject to the user limits of Customer’s subscription plan. Customer is responsible for its Authorized Users’ compliance with this Agreement and for all activity conducted through their accounts.

3. Services and License

3.1 License Grant

Subject to Customer’s compliance with this Agreement and timely payment of all applicable Fees, Parallel grants Customer a non-exclusive, non-transferable, non-sublicensable, limited right to access and use the Services during the applicable Subscription Term solely for Customer’s internal business purposes and in accordance with the Documentation.

3.2 Restrictions

Customer shall not, and shall not permit any third party to:

1. Copy, modify, or create derivative works of the Services or any component thereof;

2. Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or underlying algorithms of the Services;

3. Rent, lease, lend, sell, sublicense, distribute, or otherwise make the Services available to any third party;

4. Use the Services to build a competing product or service;

5. Circumvent or disable any security or access control mechanisms of the Services;

6. Use the Services in any manner that violates applicable law or regulation;

7. Transmit any viruses, malware, or other harmful code through the Services; or

8. Use the Services to store or transmit material that is infringing, defamatory, or otherwise unlawful.

3.3 AI-Powered Features

The Services include AI-powered features that process Customer Data to provide financial insights, recommendations, and analysis. Customer acknowledges and agrees that:

9. AI features use Customer Data solely to generate outputs for Customer’s benefit during the current session or interaction;

10. Parallel does not use Customer Data to train, improve, or develop its AI models or any third-party AI models;

11. AI-generated outputs are provided for informational purposes only and do not constitute financial, legal, tax, or investment advice; and

12. Customer is solely responsible for any decisions made based on AI-generated outputs.

4. Fees and Payment

4.1 Subscription Fees

Customer shall pay the applicable Fees as displayed on Parallel’s pricing page at the time of checkout or as specified in an Order Form. Fees are quoted and payable in U.S. dollars.

4.2 Payment Method

Customer shall provide valid payment information (credit card or other accepted payment method) at the time of purchase. Customer authorizes Parallel to charge the designated payment method for all Fees in advance on a monthly or annual basis, as selected by Customer at checkout. Parallel uses Stripe, Inc. as its third-party payment processor, and Customer’s use of the payment service is subject to Stripe’s terms of service available at https://stripe.com/legal.

4.3 Taxes

Fees are exclusive of all taxes, levies, and duties. Customer is responsible for paying all applicable taxes associated with the Services, excluding taxes based on Parallel’s net income.

4.4 Price Changes

Parallel may change its Fees upon at least thirty (30) days’ prior written notice to Customer (which may be provided via email or in-app notification). Fee changes will take effect at the start of the next Subscription Term following notice. Continued use of the Services after a price change takes effect constitutes acceptance of the new Fees.

4.5 Non-Refundable

All Fees paid are non-refundable except as expressly set forth in this Agreement or as required by applicable law.

5. Term and Termination

5.1 Subscription Term

The Subscription Term begins on the date Customer first subscribes to the Services and continues for the period selected at checkout (monthly or annual). Unless otherwise specified in an Order Form, the Subscription Term will automatically renew for successive periods of the same duration unless either party provides notice of non-renewal.

5.2 Auto-Renewal and Cancellation

Monthly subscriptions: Automatically renew each month. Customer may cancel at any time through account settings. Cancellation takes effect at the end of the current billing period. No refunds or credits will be issued for partial months.

Annual subscriptions: Automatically renew each year. Customer must provide notice of non-renewal at least thirty (30) days before the end of the then-current annual Subscription Term. No refunds or credits will be issued for early termination of an annual subscription unless otherwise specified in an Order Form.

5.3 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receiving written notice thereof.

5.4 Suspension

Parallel may suspend Customer’s access to the Services immediately if: (a) Customer’s account is more than thirty (30) days past due; (b) Customer’s use of the Services poses a security risk to the Services or any third party; or (c) Customer’s use of the Services may subject Parallel to liability. Parallel will use commercially reasonable efforts to provide notice before any suspension, except where immediate suspension is necessary to protect the Services or comply with law.

5.5 Effect of Termination

Upon termination or expiration of this Agreement: (a) Customer’s right to access and use the Services will immediately cease; (b) Parallel will delete Customer Data within sixty (60) days following termination, unless Parallel is required by law to retain it; and (c) Customer may request an export of its Customer Data within thirty (30) days following termination by contacting legal@getparallel.com.

6. Customer Data and Privacy

6.1 Ownership

Customer retains all right, title, and interest in and to Customer Data, including all intellectual property rights therein. Nothing in this Agreement transfers ownership of Customer Data to Parallel.

6.2 License to Customer Data

Customer grants Parallel a non-exclusive, worldwide license to use, process, store, and display Customer Data solely as necessary to provide and improve the Services, perform this Agreement, and comply with applicable law. This license terminates upon deletion of Customer Data in accordance with Section 5.5.

6.3 Data Handling

Parallel will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data from unauthorized access, use, or disclosure. Parallel will process Customer Data in accordance with its Privacy Policy (available at getparallel.com/privacy).

6.4 Sensitive Data

Customer acknowledges that the Services are designed to process business financial data. Customer shall not submit to the Services any data that constitutes: (a) protected health information under HIPAA; (b) payment card data subject to PCI-DSS; (c) personal data of children under 16; (d) Social Security numbers, government-issued identification numbers, or financial account numbers (other than data processed through authorized Third-Party Integrations); or (e) any data classified as “sensitive” or “special category” under applicable data protection laws, except to the extent such data is necessarily included in financial records imported through authorized Third-Party Integrations.

6.5 Third-Party Integrations

Customer may connect Third-Party Integrations (such as accounting software) to the Services. Customer acknowledges that: (a) Parallel accesses data from Third-Party Integrations solely to provide the Services; (b) Customer is responsible for ensuring it has the right to share such data with Parallel; and (c) Parallel is not responsible for the accuracy, availability, or security of Third-Party Integrations. Customer’s use of Third-Party Integrations is subject to the applicable third party’s terms of service.

6.6 Aggregated and Anonymized Data

Parallel may create aggregated and anonymized data derived from Customer Data that does not identify Customer or any individual (“Aggregated Data”). Parallel may use Aggregated Data for any lawful business purpose, including to improve the Services, conduct research, and generate industry benchmarks.

7. Intellectual Property

7.1 Parallel IP

Parallel and its licensors retain all right, title, and interest in and to the Services, Documentation, and all related intellectual property, including all software, algorithms, models, interfaces, trade secrets, trademarks, and copyrights. No rights or licenses are granted to Customer except as expressly set forth in this Agreement.

7.2 Feedback

If Customer provides any suggestions, ideas, or feedback regarding the Services (“Feedback”), Customer hereby assigns to Parallel all right, title, and interest in such Feedback. Parallel may use Feedback for any purpose without obligation or compensation to Customer.

8. Confidentiality

Each party (“Receiving Party”) agrees that all non-public information disclosed by the other party (“Disclosing Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information (“Confidential Information”) shall be kept confidential and shall not be disclosed to any third party except as necessary to perform this Agreement, and only to those who are bound by confidentiality obligations at least as protective as those herein. The Receiving Party shall protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was known to the Receiving Party before disclosure; (c) is independently developed by the Receiving Party; or (d) is rightfully received from a third party without restriction.

9. Warranties and Disclaimers

9.1 Mutual Warranties

Each party represents and warrants that: (a) it has the legal power and authority to enter into this Agreement; and (b) it will comply with all applicable laws in connection with its performance under this Agreement.

9.2 Parallel Warranties

Parallel warrants that during the Subscription Term: (a) the Services will perform materially in accordance with the Documentation; and (b) Parallel will not materially decrease the overall functionality of the Services.

9.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PARALLEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PARALLEL DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI-POWERED FEATURES ARE PROVIDED ON AN “AS-IS” BASIS WITHOUT ANY WARRANTY OF ACCURACY OR COMPLETENESS.

10. Limitation of Liability

10.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO PARALLEL DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Exceptions

The limitations in Sections 10.1 and 10.2 shall not apply to: (a) either party’s indemnification obligations under Section 11; (b) Customer’s payment obligations; (c) either party’s breach of confidentiality obligations; or (d) either party’s willful misconduct or gross negligence.

11. Indemnification

11.1 By Parallel

Parallel shall defend, indemnify, and hold harmless Customer from and against any third-party claim that Customer’s authorized use of the Services infringes a third party’s intellectual property rights, and shall pay any resulting damages finally awarded or settlement amounts agreed to, provided that Customer: (a) promptly notifies Parallel of the claim; (b) grants Parallel sole control of the defense and settlement; and (c) provides reasonable cooperation at Parallel’s expense.

11.2 By Customer

Customer shall defend, indemnify, and hold harmless Parallel from and against any third-party claim arising from: (a) Customer Data; (b) Customer’s use of the Services in violation of this Agreement; or (c) Customer’s violation of applicable law, and shall pay any resulting damages finally awarded or settlement amounts agreed to, subject to the same conditions set forth in Section 11.1.

12. Free Trials and Promotional Offers

Parallel may from time to time offer free trials, beta features, or promotional pricing. Such offers are subject to this Agreement and any additional terms communicated at the time of the offer. Unless Customer converts to a paid subscription before the trial period ends, the trial will expire and Customer’s access will terminate. Parallel reserves the right to modify or discontinue any trial or promotional offer at any time. FREE TRIALS AND BETA FEATURES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND.

13. Modifications to Terms

Parallel reserves the right to modify this Agreement at any time. Parallel will provide notice of material changes by email to the address associated with Customer’s account or by posting a notice within the Services at least thirty (30) days before the changes take effect. Customer’s continued use of the Services after the effective date of any modification constitutes acceptance of the modified terms. If Customer does not agree to the modified terms, Customer must stop using the Services and cancel its subscription before the changes take effect.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement by sending written notice to the other party describing the dispute and proposed resolution. The parties shall have thirty (30) days from receipt of such notice to attempt to resolve the dispute informally.

14.2 Binding Arbitration

If the parties are unable to resolve a dispute informally, the dispute shall be resolved by binding arbitration administered by JAMS in Salt Lake City, Utah, under JAMS’ Streamlined Arbitration Rules and Procedures. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER AGREES THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.4 Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information without first engaging in the dispute resolution process described above.

15. General Provisions

15.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles.

15.2 Assignment

Customer may not assign or transfer this Agreement without Parallel’s prior written consent. Parallel may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, this Agreement binds and inures to the benefit of each party’s successors and permitted assigns.

15.3 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or cyberattacks.

15.4 Entire Agreement

This Agreement, together with any applicable Order Form, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral. In the event of a conflict between this Agreement and an Order Form, the Order Form shall control.

15.5 Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.6 Waiver

The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that party’s right to enforce such provision or any other provision in the future.

15.7 Notices

All notices under this Agreement shall be in writing and sent to the addresses below. Notices to Customer may be sent to the email address associated with Customer’s account. Notices to Parallel shall be sent to:

Get Parallel, Inc.

Attn: Legal

2701 North Thanksgiving Way, Suite 100

Lehi, UT 84043

Email: legal@getparallel.com

15.8 Survival

The following sections shall survive any termination or expiration of this Agreement: Sections 1 (Definitions), 4.5 (Non-Refundable), 5.5 (Effect of Termination), 6.1 (Ownership), 6.6 (Aggregated Data), 7 (Intellectual Property), 8 (Confidentiality), 9.3 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 14 (Dispute Resolution), and 15 (General Provisions).

16. Contact Information

For questions or concerns about these Terms of Service, contact Parallel at:

Email: legal@getparallel.com

Business Address: 1850 Ashton Blvd Suite 400, Lehi, UT 84043

Website: https://getparallel.com